Frequently Asked Questions

  • Our meeting point is located just outside the cruise terminal, right after the drop-off area for the free city shuttle. Please look for our easily identifiable branded desk or representative.

  • Don't worry, we automatically adjust our tour start times to accommodate the ship's delayed arrival.

  • Yes—your timely return to the ship is 100% guaranteed before its departure.

  • This includes a unique convict-style scarf (buff), which is yours to keep (a value of $20).

  • Museum entry is included specifically with the Burnie Attractions Bus tour. Entrance fees for other attractions may be separate; please check the specific tour details.

  • Yes, our tours operate regardless of bad weather. We may make minor route adjustments to ensure everyone's safety and comfort.

To view all our FAQs, visit the eGuide website

If you can’t find the answer you’re looking for, our team are always here to help. The best way to get in touch with our team is via email.